Conditions of use

Conditions of Website Use

The primary use of this website is for purposes of enquiring about or purchasing goods from Goodheart Gifts.  This site also contains content which will be updated on a regular basis for the purpose of keeping you informed about certain products and information.  You are entitled to browse all areas of this site to which you have security access to do so, providing the security credentials you use have been provided to you legally.  You may not attempt to access any secure areas of this site without express written permission from Goodheart Gifts.
All other uses of this web site are strictly prohibited.
Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

We may revise these terms and conditions at any time by updating this information. It is recommended that you review these Condition of Use periodically, as they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
Any reference in these terms and conditions to “we” or “us” refers to Goodheart Gifts Limited.

Most of our website is openly available for browsing, but certain areas are only available to people who have registered their details with us.

In using the this web site you will be asked at various stages to provide us with information about yourself, about the person for whom you are purchasing a gift and your financial details needed to process payment for the goods you order. This will predominantly take place in the "check out" procedure. The only information collated will be that to allow Goodheart Gifts to process your order. You will also be asked for information about yourself when you are registering. This information will be collated in an online form.
We do not sell, trade, or rent your personal information to third parties.

About Goodheart Gifts

The website www.goodheartgifts.co.uk website is owned and operated by Goodheart Gifts Limited, a company registered in England and Wales.

Company Registration Number: 07055556
Registered office: 26 Cornall Street, Bury, Lancashire BL8 1RZ.
VAT registration number: 980604318

Our contact details are:

Goodheart Gifts Ltd.
11 Whitelegge Street
Bury
Lancashire
BL8 1SW
United Kingdom.

Email: customerservices@goodheartgifts.co.uk
Telephone number: 08455 193413

Contract Formation

The technical steps required to create the contract between you and us are as follows:

1. You place the order for your products on the website by pressing the "Confirm Order" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.

2. We will send to you an Order Confirmation email detailing the products you have ordered. This is not an acceptance from Goodheart Gifts.

3. At the same time as your product is shipped from our warehouse we will send you an email confirming despatch.

4. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

Non-acceptance of an order may be a result of one of the following reasons:

a. The product(s) you ordered being unavailable from stock
b. Our inability to obtain authorisation for your payment
c. The identification of a pricing, product or offer description error
d. You not meeting the eligibility to order criteria as set out in our Condition of Use
e. If the order is to be delivered outside of the United Kingdom
f. If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

Age Restricted Items

We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a delivery at our discretion. By placing an order you confirm that both you and the person the order is to be delivered to, are aged 18 years or over.

Payment

We only accept credit/debit card payments on line. The payments are taken via PayPal, but no PayPal account is required by you, the customer. We do not hold credit card details, just a few digits to help you recognise which card you made the payment with. Our site is protected by Thawtes 128-bit SSL encryption. This means that all of your personal information is safe when transmitted to our site - And we never share your personal information with anyone. Goodheart Gifts is registered under the Data Protection Act for your complete peace of mind.

Refusal of Transaction

We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Communication

Communication between us and you, the customer, will be primarily via email. Where an problem with an order occurs, we will telephone you, providing a valid telephone number has been entered against the order, otherwise email will be used. Therefore, it is essential that you check your email during the order, dispatching and delivery process.

If you send us an email, or send us communication via the Contact Us page, then we aim to reply within 24 hours of receipt.  Note that receipt of email will only occur between our normal working hours of Monday - Friday 9am to 5:30pm, excluding Bank Holidays.

If you call us (08455 193413) then we aim to answer all calls.  If no-one is free to handle you call, then a message will be taken and a customer service agent will call you back as soon as possible.

Pricing

All prices include VAT at the current rates, where VAT is applicable. We reserve the right to show the prices exclusive of VAT. In these cases we shall show VAT separately and include it in the total price.

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

Shipping Address

You may specify different addresses for shipping and billing, which enables you to have products delivered to a friend, a relative, or to your place of work, for example.  An order can only be delivered to one shipping address and we do not deliver outside of the UK.

Delivery

We offer free delivery, with our Standard Service, for all orders over £30.00. Orders below this value will be charged £2.95. Standard Service delivery is 1st class Royal Mail and can take up 1 to 2 working days from dispatch. Full details of Royal Mail 1st Class delivery can be found by clicking here

Orders will be dispatched as soon as possible once they come out of production. Some products will take longer than others to go through the production stage. Some take 1 day some can take up to 3 or 4 days.  Please check each product for an estimate of its production time.

The products you order from us will be delivered to the shipping address specified by you when the order was placed.  We are not liable for any undelivered items where the delivery address you entered was incorrect in anyway. 

Delivery will be made as soon as possible but may vary depending on the type of products ordered. Our normal working hours are Monday to Friday 9am - 5.30pm, excluding Bank Holidays and we only process and dispatch orders during these timescales. All delivery and dispatch timescales quoted on the website do not include weekends or Bank Holidays.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

If you do not receive Products ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at customerservices@goodheartgifts.co.uk of the problem within 40 days of the date on which you ordered the Products.

With our Standard Service the majority of our products are despatched 1st Class Royal Mail. If you have not received your items, please check with your local sorting office even if you have not received notification from your postman that they are holding items for you.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.

We reserve the right to wait up to 10 working days from the date of despatch before replacing an undelivered item.

Priority Service

Our Priority Service can also be selected for most items. This does not change the preparation time of the goods, but it does mean that your order will be shipped by courier or Royal Mail Special Delivery, to arrive the next working day after production is finished. This service is currently charged at £6.95 for all orders.

Priority Service delivery is available Monday to Friday, except bank holidays for products where it is stated in the product details.

Each product, where priority service is available, will show a cut off date and time and orders must be placed by the specified cut off period to ensure delivery by the date specified.
Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
Each product will specify a delivery date that the order should be delivered by.  This excludes deliveries to Northern Ireland, Overseas UK addresses and Northern Scotland, which will take longer.  We endeavour to deliver on this date, or earlier.  We cannot specify a delivery time as the delivery service providers do not provide this information.
A signature is usually required on receipt and therefore someone should be at the specified shipping address to accept your delivery. If no-one is present, the delivery service may leave it with a neighbour, or in a safe place, if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the delivery cannot be left in a safe place or with a neighbour, the delivery service will take it back to the local depot, or in the case of Royal Mail your nearest delivery office, and leave you a card telling you how you can pick it up or how to rearrange delivery.

Cancelling an Order

For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items which we have made, personalised or customised specifically for you. It does not apply to perishable goods, audio or video recordings or computer software which has been opened.  Please check your order on screen and the confirmation email carefully as we cannot refund products where personalisation has been misspelt.

Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.

If you wish to cancel your order before the goods have been dispatched to you, then you can notify us by sending an email to customerservices@goodheartgifts.co.uk or by telephone on 08455 193413.  Where goods have already been dispatched to you, the goods must be returned to us in accordance with the "Returns and exchange" section below.

Please note: In order to provide a fast service, products maybe placed into production immediately.

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.

Returns and exchange

Our 30 Day Money Back Guarantee

Our 30 day money back guarantee applies only to goods received in perfect condition.  Please the section below on "Faulty or Damaged Goods" if your item is received damaged.  If your item is not damaged or faulty and you are not completely satisfied with the goods, then you may return them to us within 30 days of receiving them. The costs of returning goods to us shall be borne by you.

For your own protection we recommend that you send the goods back using a delivery service that insures the goods for their value and that records delivery as the goods will remain your responsibility until they reach us and we cannot be held responsible for items damaged or lost in the post.

The item(s) must be returned in the condition in which you received them and within 30 days of delivery. Edible items must be returned unopened and with seals intact.

Please contact Goodheart Gifts to be sent a returns ticket for inclusion in your returning parcel. We cannot accept returns without this ticket.

Faulty or Damaged Goods

If you return an item because of an error on our part, or because it is faulty or damaged, we will happily refund the full value of the item(s) and your costs in returning it/them to us. You can contact our Customer Service department for details on this.  All goods should be checked upon receipt and must be reported to us within 7 days of you receiving your goods. Unfortunately, we cannot accept returns for faulty or damaged goods once this 7 day period has passed.

Refunds

Refunds will be based on the price paid for the item at time of purchase.  If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.

Our returns address:

Returns Department
Goodheart Gifts Ltd.
11 Whitelegge Street
Bury
BL8 1SW

Copyright

All content within this website including graphics, text, movies, design and software, as well as the underlying source code and html are copyright of Goodheart Gifts Ltd.  Certain materials may be copyright of their content and technology partners, however in order to avoid and unlawful activity, all content should be treated as the property of Goodheart Gifts, and should not be reproduced or reverse engineered without express written permission from Goodheart Gifts.

Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, Goodheart Gifts IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Goodheart Gifts DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Goodheart Gifts nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
For the avoidance of doubt, Goodheart Gifts does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Goodheart Gifts, its affiliates, directors, employees or other representatives.