How do I order?
To order a gift from Goodheart Gifts, first you simply find a gift using the search facility or by browsing through the categories.
Click on a gift to see more details about it, then once you have found the perfect gift, enter any personalisation details in the boxes displayed. Be sure to check your spellings and dates as this is how the personalisation will be on the finished product.
Add it to your basket using the Add to Basket button.
Once you have added all your gifts, then proceed to the basket page. Check your basket contents and once you are happy with it, click on the Checkout button.
If you are a registered customer, then log in and you will be able to use any reward points available to you and you will be able to select previously entered billing and shipping addresses.
The next step is to enter or select a shipping address, that is where you want the gifts delivery to, then click on Next.
Now enter or select the billing address, that is the name, address and contact details of who is paying for the order. If this is the same as the shipping address, then choose Same as Shipping Address. Then click Next.
The next stage is to enter your payment details. At this point your card will NOT be charged. This happens after you have confirmed your order at the next step. Enter you card details, ensuring that all the details are accurate. Then click Next.
You will now be shown a summary of your order, personalisation and the cost. When you are happy with your order then click Next and your payment will be taken and your order will be processed. You will recieve an email with you order details on.
Do I have to register?
It is not a requirement to register as a customer to purchase from Goodheart Gifts, but there are many benefits in doing so. The registration process is very simple and once registered you will be eligible for reward points, which give you money to spend in-store and you can also save billing and shipping addresses which saves you time when you shop with us again.
Also, by registering you will be sent details of special offers and deals.
What if I make a mistake?
If you have added a gift to your basket that you no longer want to purchase then simply go to the Basket and tick the box on the left of the product and then click Update Basket. This will remove the gift from your basket.
If you have made a mistake with part of your personalisation of a gift, then remove the gift from the basket (as above) and re-add the gift with the correct personalisation.
How can I contact you?
You can call Goodheart Gifts on 08445 193 413 between the hours of 9am - 5pm Monday to Friday.
You can send us an email by using the Contact Us page or you can write to us, the address is:
Goodheart Gifts Ltd.
PO Box 591
Bury
Lancashire
BL8 9LJ
How can I pay?
Payment for orders is by Credit or Debit card. We take most types of card, but unfortunatley we cannot take maestro cards at this time.
Can I order over the phone?
You can place orders over the phone and pay via credit/debit card. Call Customer Services on 08455 193413 between 9am - 5pm Monday to Friday (excluding Bank Holidays).
What are the delivery timescales?
When you view a gifts details you will see delivery information for the individual items. Each type of gift has different delivery timescales. Some items are non-personalised and can be dispatched immediatley and some require personalisation which may take 1 day or up to 4 days depending on the type of gift.
Once a gift has been dispatched then delivery depends on the method of delivery you chose for the order.
Standard Delivery: This will usually be delivered via 1st class Royal Mail and therefore we cannot guarantee a delivery date.
Priority Service: This will be delivered by courier and you should receive the delivery on the date stated on the gift details. This will be the day after the item comes out of production.
What if my goods don&t arrive?
We pride ourselves on great customer service, but sometimes things some things are outside our control. If you believe that you should have recieved your delivery but you haven&t yet, then if you chose Standard Service the first thing to do is to call your local Post Office Sorting Office and check that the parcel is not with them.
If you have done this check, or your delivery was coming via courier, then please call our office on 08445 193 413 between the hours of 9am - 5pm Monday to Friday and one of our customer service staff will take your details and investigate for you.
What if my goods are wrong when they are delivered?
Please call our office on 08445 193 413 between the hours of 9am - 5pm Monday to Friday and one of our customer service staff will be happy to assist you with this situation.
How do I return items?
Please call our office on 08445 193 413 between the hours of 9am - 5pm Monday to Friday and one of our customer service staff will be happy to assist you with this situation.